By Stephen C. Schultz I was sitting at my desk the other day and a colleague of mine poked his head in the door and said; “Man…Schultz; you are Good on the Phone .” I chuckled and said with a smirk; “Thanks, but just make sure that statement doesn’t get around the office. I don’t need the mockery that will come my way with people hearing that I’m Good on the Phone !” That conversation started me thinking. Our organization is in the process of growth and we have been interviewing for therapists as well as admissions directors for a couple of our treatment programs. So, I wondered what that really meant when my colleague said I was Good on the Phone . And, was this a skill set that could be shared. With over 25 years in the field of Mental Healthcare, I have worked in administration, marketing, clinical services and admissions. I even did a four year stint with an advertising agency. There are “Sales” Books, CD’s, DVD’s, Seminars, Webinars, Websites and Workboo...
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