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Showing posts from July, 2018

Reflections on Life, Parenting, and Timeless Lessons

By Stephen C. Schultz Every once in a while, I like to go back and read some of my older posts. I've been sharing my thoughts, experiences, and parenting insights since 2008! Wow... where does the time go? Over the years, I have watched my kids grow up, attend college, get married, and become independent, responsible adults. There have been trials, frustrations, joys, and accomplishments along the way. I have tried to write about these experiences in a way that makes them timeless. In the writing world, this is known as "evergreen content," and I believe that description fits my articles well. However, calling myself a writer couldn't be further from the truth. I'm just a guy who occasionally puts his thoughts into words, hoping that someone might be inspired by or learn something from my experiences. With that said, here are a few of my favorite posts! I hope you enjoy reading them as much as I enjoyed writing them. The Positive Influence of Books The Roll...

Who “Owns” the client?

By Stephen C. Schultz (Editors Note: This is the written version of remarks and training I did as part of a workshop that included our residential, clinical and academic leadership. I work with a group of therapeutic residential programs . I thought it would be nice to share some of these thoughts with those who happen to view my blog. I hope this is helpful in some way.) There is a trend in business where the latest language around customer satisfaction and word of mouth referrals is the term “Advocacy”. This is where a customer actually advocates for the organization they are doing business with. I have chosen a career that specializes in teen residential treatment. Our clients include the student, their family, their therapists, their school educators and counselors and often many others just to name a few. The majority of our clients demonstrate this principle of “Advocacy” in one way or another. We see this principle in different forms at all of our tre...